1
Planning & Loading
2
Delivery Execution
3
Settlement & Control
4
Your Results
For DSD Distributors
DSD Route Health
Scorecard
Scorecard
Find out where your routes are losing time, money, and control.
1
Read the question
Each covers a part of your operation
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2
Pick a score
1 = manual, 5 = reliable
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3
See results
Understand your gaps
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4
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Section 1 of 3
Planning & Loading
0
points so far / 15 max
Q1 · Route Planning
How far in advance are your routes ready before drivers leave
each morning?
Think about a typical day. Not your best or your worst
Routes are built the same morning, mostly based on habit
Ready the night before, confirmed and loaded accurately
Q2 · Load Accuracy
When a driver arrives at a store, how often does the load match
what was ordered?
Think about how often drivers report shortages or incorrect
SKUs.
Loading errors are frequent and usually found at the store
Loads match the manifest almost every time and are checked
before departure
Q3 · Departure Consistency
How often do trucks leave on time without last-minute
scrambling?
Include days when late orders or missing items delay the entire
route.
Departure times vary widely, with frequent last-minute delays
Trucks leave on time consistently, with last-minute changes
handled smoothly
Section 1 total — Planning & Loading
0 / 15
Section 2 of 3
Delivery Execution
0
points so far / 15 max
Q4 · Time Per Stop
When a route runs longer than planned, do you know which stops
caused the delay and why?
If the answer is “the driver mentioned it after the route,”
score this lower.
No visibility into stop times. Routes run long and issues are
only discovered at the end.
Stop times are tracked per delivery. Overruns are visible
before the route ends.
Q5 · Proof of Delivery
If a store disputes a delivery, how quickly can you show proof
it was completed?
Think about the last credit dispute. How long did it take to
resolve?
No digital proof of delivery. Disputes rely on paper or memory
Digital proof of delivery on every stop. Disputes are resolved
the same day.
Q6 · Returns and Stales
When a driver pulls stale product or records a short return, is
it captured at the stop or later at the warehouse?
If the same store keeps appearing in stale reports, this is
likely a tracking issue, not a freshness problem.
Returns are estimated at the end of the day. Stale data is
often incomplete or delayed.
Returns are captured at the stop in real time, linked to the
correct account and SKU.
Section 2 total — Delivery Execution
0 / 15
Section 3 of 3
Settlement & Control
0
points so far / 20 max
Q7 · Inventory Accuracy
At the end of the day, how closely does the truck count match
what your system expects?
If reconciliation takes hours or spills into the next day, score
this lower.
Variance is common. Reconciliation takes hours and often
carries into the next day.
Truck counts match system records. No manual cleanup is
needed.
Q8 · Credits and Disputes
How often do you issue post-delivery credits, and how long does
it take to resolve them?
One or two credits resolved the same day is very different from
ones that drag on for days.
Credits are rare. When they occur, POD data resolves them the
same day.
Credits are rare. When one comes up, POD data closes it the
same day.
Q9 · Route Settlement Speed
After the truck returns, how long does it take for the route to
be fully closed out in the system?
Closing out means inventory reconciled, transactions posted,
driver settled. Not just the truck parked.
Takes hours. Staff stay late, and routes often carry over to
the next morning.
Fully settled within 30 minutes of the driver returning. No
carryover.
Q10 · Manager Visibility
During the day, can your route manager see what is happening
across all trucks without calling drivers?
If a truck is 45 minutes behind schedule right now, would your
manager know? How?
Visibility relies on driver calls and end-of-day paperwork.
Live dashboard with exceptions flagged automatically before
the route ends.
Section 3 total — Settlement &
Control
0 / 20
0
out of 50
Calculating...
Your Score by Section
Section 1: Planning & Loading
0/15
Section 2: Delivery Execution
0/15
Section 3: Settlement & Control
0/20
How the Tiers Break Down
40 – 50
Good control. A few things to sharpen.
Your operation is solid. Routes go out on time, deliveries are
documented, and settlement does not eat your evenings. The
work from here is about closing the remaining gaps, which are
usually a few recurring exceptions or specific SKU patterns,
not structural problems.
25 – 39
Some parts work. Others leak every week.
You have a functioning operation, but there are patterns that
repeat. Credits come up more often than they should.
Settlement runs long on certain days. Returns are not being
tracked precisely enough to act on. This is not a crisis, but
these patterns are costing you real money every week and they
do not fix themselves.
Below 25
Manual work is holding the whole thing together.
Your team is working hard and it shows. But a lot of what
keeps the operation running is individual effort, phone calls,
and end-of-day fixes. That works until someone is out, a
dispute comes in without documentation, or a route ends and no
one can explain the variance. The cost is not just the credits
and the overtime. It is the compounding. Every week without
better systems adds to the backlog.
Your Next Step
Want to see where your process
can be tightened?
can be tightened?
Request a free bMobile Route workflow review. We walk through your
current process, look at where your score shows gaps, and show you
what better control looks like for your specific operation and
segment.
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